WhatsApp CRM for online shops
Keep WhatsApp on your phone. Add your whole team to the same number.
WaCRM gives online shops on Shopify, Wix, WooCommerce and web-to-print a shared WhatsApp inbox, AI reply help for staff, and order automation for confirmation, COD checks, delivery and abandoned carts — built on the WhatsApp Business Platform (Cloud API), with coexistence so the app on your phone keeps working, and a person who sets it up for you in 48 hours.
- Embedded Signup with coexistence
- 0% markup on WhatsApp messages
- Set up by a person in 48 hours
WaCRM — Team inbox (sample data)
Linh Tran
Is the blue one back in stock?
Minh Store Order #4821
COD confirmed, thank you
Phuc Nguyen
Can I change delivery address?
Linh Tran
Assigned to Mai · Shop support
✨ AI suggested reply
“Yes it's back in stock. Want me to reserve one and send the payment link?”
Why shops switch
One number, one team, no copy-pasting between apps
Most shops start WhatsApp support from one phone. It works until a second person needs access, an order comes in overnight, or a customer asks the same question for the tenth time. WaCRM adds a shared inbox, templates and automation on top of the number you already use, without asking you to give up the phone app or move to a new number.
What's inside
All features →Linh Tran
Assigned to Mai
Phuc Nguyen
Unassigned
Team inbox
Assign chats to staff, never answer the same customer twice.
Keep your phone app
Coexistence keeps the WhatsApp app working on your phone.
Order automation
Confirmation, COD check, delivery and abandoned-cart messages send themselves.
✨ AI suggested
“Yes — want me to reserve one?”
AI assist
Reply help and conversation summaries for your staff, not a chatbot.
Broadcasts & templates
Segments, approved templates and broadcasts to your contact list.
Connect your store
Shopify, Wix, WooCommerce and Chrome — early access.
See integrations →
Talk to an expert
Huy Nguyen (David), Founder & CEO
Ask about setup, pricing or your use case — David replies himself.
Simple, published pricing
Full pricing →Starter
$29/month
or $23/month billed yearly
Recommended
Growth
$79/month
or $63/month billed yearly
Pro
$179/month
or $143/month billed yearly
Agency
$299/month
or $239/month billed yearly
14-day trial, no card required. Plans are billed by PayPal invoice in early access. Messages are paid to Meta directly, at Meta's price — 0% markup.
Netbase JSC's track record
WaCRM is built by Netbase JSC, which has delivered custom software and e-commerce projects since 2012. The figures and reviews below are Netbase JSC's own record.
- Founded
- Netbase JSC was founded in 2012.
- Clients served
- Netbase JSC has served 500+ clients.
- Client geography
- Netbase has worked with clients in 80 countries.
- Delivery model
- Every service is delivered remotely, so clients in any country and any industry can engage.
- Contracts and payment
- Contracts and invoices are issued by Netbase JSC; payment goes to the company by bank transfer to Netbase JSC's company account or PayPal Business.
"They had nice and good solutions for all of our requests."
via Clutch
"They’re good listeners, are understanding, and they remember things very well."
via Clutch
"Their Quick response in every step was impressive."
via Clutch
Frequently asked questions
Is WaCRM a WhatsApp chatbot?
No. WaCRM gives your staff a shared inbox, reply suggestions and conversation summaries — a person still sends every message. Meta has banned general-purpose AI chatbots on the WhatsApp Business Platform since 15 January 2026, so WaCRM is built as a staff tool, not an autonomous bot.
Can I keep using the WhatsApp app on my phone?
Yes. WaCRM connects through Meta's Embedded Signup with coexistence, so your number keeps working in the WhatsApp Business app on your phone at the same time your team uses WaCRM's inbox. See the coexistence guide for exactly what changes.
How much do WhatsApp messages cost?
WaCRM charges 0% markup on messages: you pay Meta directly, at Meta's own published price, billed to your own Meta payment method. WaCRM's subscription price is separate and covers the inbox, AI and automation software.
Can I sign up and start immediately?
A person opens your workspace and connects your number with you. Request early access and a person replies to set things up, usually within 48 hours with the Quick Setup service.
Do you have a Shopify, Wix or WooCommerce app?
Not yet — the store connectors are in early access, targeted for Shopify, Wix and the Chrome sidebar in January 2027 and WooCommerce in February 2027. Until then, our team connects your store manually as part of the Setup Commerce service.
Set up in 48 hours, by a person
Tell us about your shop. A person opens your workspace and connects your number with you, with no hidden steps.